ENCO: Life-Cycle Management of Enterprise-Grade Copilots

Understand

Software engineers frequently grapple with the challenge of accessing disparate documentation and telemetry data, including TroubleShooting Guides (TSGs), incident reports, code repositories, and various internal tools developed by multiple stakeholders.

• While on-call duties are inevitable, incident resolution becomes even more daunting due to the obscurity of legacy sources and the pressures of strict time constraints.
• To enhance the efficiency of on-call engineers (OCEs) and streamline their daily workflows, we introduced DECO-a comprehensive framework for developing, deploying, and managing enterprise-grade copilots tailored to improve productivity in engineering routines.
• This paper details the design and implementation of the DECO framework, emphasizing its innovative NL2SearchQuery functionality and a lightweight agentic framework.