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Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data.
A framework for customer relationship management
Russell S Winer. 2001 · 2001
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A strategic framework for customer relationship management
Adrian Payne and Pennie Frow. 2005 · 2005
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Discord questions: A computational approach to diversity analysis in news coverage
Philippe Laban, Chien-Sheng Wu, Lidiya Murakhovs’ ka, Xiang’Anthony’ Chen, and Caiming Xiong. 2022 · 2022
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Webshop: Towards scalable real-world web interaction with grounded language agents
Shunyu Yao, Howard Chen, John Yang, and Karthik Narasimhan. 2022 · 2022
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Mind2web: Towards a generalist agent for the web
Xiang Deng, Yu Gu, Boyuan Zheng, Shijie Chen, Samuel Stevens, Boshi Wang, Huan Sun, and Yu Su. 2023 · 2023
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Toolllm: Facilitating large language models to master 16000+ real-world apis
Yujia Qin, Shihao Liang, Yining Ye, Kunlun Zhu, Lan Yan, Yaxi Lu, Yankai Lin, Xin Cong, Xiangru Tang, Bill Qian, Sihan Zhao, Lauren Hong, Runchu Tian, Ruobing Xie, Jie Zhou, Mark Gerstein, Dahai Li, Zhiyuan Liu, and Maosong Sun. 2023 · 2023
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React: Synergizing reasoning and acting in language models
Shunyu Yao, Jeffrey Zhao, Dian Yu, Nan Du, Izhak Shafran, Karthik R Narasimhan, and Yuan Cao. 2023 · 2023
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The art of saying no: Contextual noncompliance in language models
Faeze Brahman, Sachin Kumar, Vidhisha Balachandran, Pradeep Dasigi, Valentina Pyatkin, Abhilasha Ravichander, Sarah Wiegreffe, Nouha Dziri, Khyathi Chandu, Jack Hessel, et al. 2024 · 2024
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Workarena: How capable are web agents at solving common knowledge work tasks?
Alexandre Drouin, Maxime Gasse, Massimo Caccia, Issam H. Laradji, Manuel Del Verme, Tom Marty, David Vazquez, Nicolas Chapados, and Alexandre Lacoste. 2024 · 2024
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Abhimanyu Dubey, Abhinav Jauhri, Abhinav Pandey, Abhishek Kadian, Ahmad Al-Dahle, Aiesha Letman, Akhil Mathur, Alan Schelten, Amy Yang, Angela Fan, et al. 2024 · 2024
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WebVoyager: Building an end-to-end web agent with large multimodal models
Hongliang He, Wenlin Yao, Kaixin Ma, Wenhao Yu, Yong Dai, Hongming Zhang, Zhenzhong Lan, and Dong Yu. 2024 · 2024
Cited alongside, same era.
Embrace divergence for richer insights: A multi-document summarization benchmark and a case study on summarizing diverse information from news articles
Kung-Hsiang Huang, Philippe Laban, Alexander Fabbri, Prafulla Kumar Choubey, Shafiq Joty, Caiming Xiong, and Chien-Sheng Wu. 2024 · 2024
Cited alongside, same era.
SWE-bench: Can language models resolve real-world github issues?
Carlos E Jimenez, John Yang, Alexander Wettig, Shunyu Yao, Kexin Pei, Ofir Press, and Karthik R Narasimhan. 2024 · 2024
Cited alongside, same era.
Summary of a haystack: A challenge to long-context llms and rag systems
Philippe Laban, Alexander R Fabbri, Caiming Xiong, and Chien-Sheng Wu. 2024 · 2024
Cited alongside, same era.
Agentbench: Evaluating LLMs as agents
Xiao Liu, Hao Yu, Hanchen Zhang, Yifan Xu, Xuanyu Lei, Hanyu Lai, Yu Gu, Hangliang Ding, Kaiwen Men, Kejuan Yang, Shudan Zhang, Xiang Deng, Aohan Zeng, Zhengxiao Du, Chenhui Zhang, Sheng Shen, Tianjun Zhang, Yu Su, Huan Sun, Minlie Huang, Yuxiao Dong, and Jie Tang. 2024 · 2024
Workbench: a benchmark dataset for agents in a realistic workplace setting
Olly Styles, Sam Miller, Patricio Cerda-Mardini, Tanaya Guha, Victor Sanchez, and Bertie Vidgen. 2024 · 2024
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Intercode: Standardizing and benchmarking interactive coding with execution feedback
John Yang, Akshara Prabhakar, Karthik Narasimhan, and Shunyu Yao. 2024 · 2024
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Tau-bench: A benchmark for tool-agent-user interaction in real-world domains
Shunyu Yao, Noah Shinn, Pedram Razavi, and Karthik Narasimhan. 2024 · 2024
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Safeworld: Geo-diverse safety alignment
Da Yin, Haoyi Qiu, Kung-Hsiang Huang, Kai-Wei Chang, and Nanyun Peng. 2024 · 2024
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Assistantbench: Can web agents solve realistic and time-consuming tasks?
Ori Yoran, Samuel Joseph Amouyal, Chaitanya Malaviya, Ben Bogin, Ofir Press, and Jonathan Berant. 2024 · 2024
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Cited alongside, same era.
Jiarui Lu, Thomas Holleis, Yizhe Zhang, Bernhard Aumayer, Feng Nan, Felix Bai, Shuang Ma, Shen Ma, Mengyu Li, Guoli Yin, Zirui Wang, and Ruoming Pang. 2024 · 2024
Cited alongside, same era.
Weblinx: Real-world website navigation with multi-turn dialogue
Xing Han Lù, Zdeněk Kasner, and Siva Reddy. 2024 · 2024
Cited alongside, same era.
Identifying the risks of lm agents with an lm-emulated sandbox
Yangjun Ruan, Honghua Dong, Andrew Wang, Silviu Pitis, Yongchao Zhou, Jimmy Ba, Yann Dubois, Chris J Maddison, and Tatsunori Hashimoto. 2024 · 2024
Cited alongside, same era.
Salesforce announces the world’s first llm benchmark for crm
Salesforce. 2024 · 2024
Cited alongside, same era.
R-judge: Benchmarking safety risk awareness for llm agents
Tongxin Yuan, Zhiwei He, Lingzhong Dong, Yiming Wang, Ruijie Zhao, Tian Xia, Lizhen Xu, Binglin Zhou, Fangqi Li, Zhuosheng Zhang, et al. 2024 · 2024
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Webarena: A realistic web environment for building autonomous agents
Shuyan Zhou, Frank F. Xu, Hao Zhu, Xuhui Zhou, Robert Lo, Abishek Sridhar, Xianyi Cheng, Tianyue Ou, Yonatan Bisk, Daniel Fried, Uri Alon, and Graham Neubig. 2024 · 2024
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Deepseek-r1: Incentivizing reasoning capability in llms via reinforcement learning
Daya Guo, Dejian Yang, Haowei Zhang, Junxiao Song, Ruoyu Zhang, Runxin Xu, Qihao Zhu, Shirong Ma, Peiyi Wang, Xiao Bi, et al. 2025 · 2025
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Evaluating cultural and social awareness of llm web agents
Haoyi Qiu, Alexander R. Fabbri, Divyansh Agarwal, Kung-Hsiang Huang, Sarah Tan, Nanyun Peng, and Chien-Sheng Wu. 2025 · 2025
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