Transit Pulse: Utilizing Social Media as a Source for Customer Feedback and Information Extraction with Large Language Model

How are we doing? opinion mining customer sentiment in us transit agencies and airlines via twitter

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Tweeting about public transit—gleaning public perceptions from a social media microblog

Casas, I., Delmelle, E.C., 2017 · 2017

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Attention is all you need

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Devlin, J., Chang, M.W., Lee, K., Toutanova, K., 2018 · 2018

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Linking social, semantic and sentiment analyses to support modeling transit customers’ satisfaction: Towards formal study of opinion dynamics

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