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Conversational Agents (CAs) acting as peer supporters have been widely studied and demonstrated beneficial for people's mental health.
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Towards Emotional Support Dialog Systems. In Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing (Volume 1: Long Papers) , Chengqing Zong, Fei Xia, Wenjie Li, and Roberto Navigli (Eds.). Association for Computational Linguistics, Online, 3469–3483
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Towards emotional support dialog systems
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How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians. In Human-Computer Interaction-INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25–29, 2017, Proceedings, Part I 16 . Springer, 441–459
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A new friend in our smartphone? Observing interactions with chatbots in the search of emotional engagement. In Proceedings of the XVIII International Conference on Human Computer Interaction . 1–7
Manuel Portela and Carlos Granell-Canut. 2017 · 2017
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The mechanisms underpinning peer support: a literature review
Emma Watson. 2017 · 2017
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Searchbots: User engagement with chatbots during collaborative search. In Proceedings of the 2018 conference on human information interaction & retrieval . 52–61
Sandeep Avula, Gordon Chadwick, Jaime Arguello, and Robert Capra. 2018 · 2018
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Effects of Support-Seekers’ Community Knowledge on Their Expressed Satisfaction with the Received Comments in Mental Health Communities. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems (Yokohama, Japan) (CHI ’21) . Association for Computing Machinery, New York, NY, USA, Article 536, 12 pages
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Cass: Towards building a social-support chatbot for online health community
Liuping Wang, Dakuo Wang, Feng Tian, Zhenhui Peng, Xiangmin Fan, Zhan Zhang, Mo Yu, Xiaojuan Ma, and Hongan Wang. 2021 · 2021
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Improving multi-turn emotional support dialogue generation with lookahead strategy planning
Yi Cheng, Wenge Liu, Wenjie Li, Jiashuo Wang, Ruihui Zhao, Bang Liu, Xiaodan Liang, and Yefeng Zheng. 2022 · 2022
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The feasibility and impact of online peer support on the well-being of higher education students
Maureen TB Drysdale, Margaret L McBeath, and Sarah A Callaghan. 2022 · 2022
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Meeting users where they are: user-centered design of an automated text messaging tool to support the mental health of young adults. In Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems . 1–16
Rachel Kornfield, Jonah Meyerhoff, Hannah Studd, Ananya Bhattacharjee, Joseph Jay Williams, Madhu Reddy, and David C Mohr. 2022 · 2022
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James McConchie, Brittany J Hite, M Betsy Blackard, and Ryan Cheuk Ming Cheung. 2022 · 2022
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Anxiety assistance mobile apps chatbot using cognitive behavioural therapy
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Investigating the role of context in the delivery of text messages for supporting psychological wellbeing. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems . 1–19
Ananya Bhattacharjee, Joseph Jay Williams, Jonah Meyerhoff, Harsh Kumar, Alex Mariakakis, and Rachel Kornfield. 2023 · 2023
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“I am in your computer while we talk to each other” A Content Analysis on the Use of Language-Based Strategies by Humans and a Social Chatbot in Initial Human-Chatbot Interactions
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Shuyi Pan, Jie Cui, and Yi Mou. 2023 · 2023
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