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Voice assistants' inability to serve people-of-color and non-native English speakers has largely been documented as a quality-of-service harm.
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" Alexa is my new BFF" Social Roles, User Satisfaction, and Personification of the Amazon Echo. In Proceedings of the 2017 CHI conference extended abstracts on human factors in computing systems . 2853–2859
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Patient and consumer safety risks when using conversational assistants for medical information: an observational study of Siri, Alexa, and Google Assistant
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“I don’t Think These Devices are Very Culturally Sensitive.”—Impact of Automated Speech Recognition Errors on African Americans
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Irene Lopatovska and Harriet Williams. 2018 · 2018
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Martin Porcheron, Joel E Fischer, Stuart Reeves, and Sarah Sharples. 2018 · 2018
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Investigating differences between native English and non-native English speakers in interacting with a voice user interface: A case of Google Home. In Proceedings of the 30th Australian conference on computer-human interaction . 548–553
Aung Pyae and Paul Scifleet. 2018 · 2018
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Asking more of Siri and Alexa: feminine persona in service of surveillance capitalism
Heather Suzanne Woods. 2018 · 2018
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Communication breakdowns between families and Alexa. In Proceedings of the 2019 CHI conference on human factors in computing systems . 1–13
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Once a kind friend is now a thing: Understanding how conversational agents at home are forgotten. In Proceedings of the 2019 on Designing Interactive Systems Conference . 1557–1569
Minji Cho, Sang-su Lee, and Kun-Pyo Lee. 2019 · 2019
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Voices in and of the machine: Source orientation toward mobile virtual assistants
Andrea L Guzman. 2019 · 2019
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" Why did this voice agent not understand me?" error recovery strategy for in-vehicle voice user interface. In Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings . 146–150
Jihyun Kim, Meuel Jeong, and Seul Chan Lee. 2019 · 2019
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How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents
Sara Moussawi, Marios Koufaris, and Raquel Benbunan-Fich. 2021 · 2021
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Johnny Saldaña. 2021 · 2021
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Morgan Klaus Scheuerman, Jialun Aaron Jiang, Casey Fiesler, and Jed R Brubaker. 2021 · 2021
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William Seymour and Max Van Kleek. 2021 · 2021
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Chun Shao and K Hazel Kwon. 2021 · 2021
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The smart wife: Why Siri, Alexa, and other smart home devices need a feminist reboot
Yolande Strengers and Jenny Kennedy. 2021 · 2021
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Is Alexa like a computer? A search engine? A friend? A silly child? Yes.. In Proceedings of the 4th Conference on Conversational User Interfaces . 1–4
Smit Desai and Michael Twidale. 2022 · 2022
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Keep it Short: A Comparison of Voice Assistants’ Response Behavior. In Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems . 1–12
Gabriel Haas, Michael Rietzler, Matt Jones, and Enrico Rukzio. 2022 · 2022
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“It’s Kind of Like Code-Switching”: Black Older Adults’ Experiences with a Voice Assistant for Health Information Seeking. In CHI Conference on Human Factors in Computing Systems . 1–15
Christina N Harrington, Radhika Garg, Amanda Woodward, and Dimitri Williams. 2022 · 2022
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A Battle of Voices: A Study of the Relationship between Driving Experience, Driving Style, and In-Vehicle Voice Assistant Character. In Proceedings of the 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications . 236–242
Fan He and Catherine M Burns. 2022 · 2022
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Inequity in Popular Speech Recognition Systems for Accented English Speech. In 27th International Conference on Intelligent User Interfaces . 66–68
Chinaemere Ike, Seth Polsley, and Tracy Hammond. 2022 · 2022
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Owning mistakes sincerely: Strategies for mitigating AI errors. In Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems . 1–11
Amama Mahmood, Jeanie W Fung, Isabel Won, and Chien-Ming Huang. 2022 · 2022
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Assisting the Assistant: How and Why People Show Reciprocal Behavior Towards Voice Assistants. In International Conference on Human-Computer Interaction . Springer, 566–579
Florian Schneider and Justus Hagmann. 2022 · 2022
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Sociotechnical harms: scoping a taxonomy for harm reduction
Renee Shelby, Shalaleh Rismani, Kathryn Henne, AJung Moon, Negar Rostamzadeh, Paul Nicholas, N’Mah Yilla, Jess Gallegos, Andrew Smart, Emilio Garcia, et al · 2022
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Laura Weidinger, Jonathan Uesato, Maribeth Rauh, Conor Griffin, Po-Sen Huang, John Mellor, Amelia Glaese, Myra Cheng, Borja Balle, Atoosa Kasirzadeh, et al · 2022
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Toward a Multilingual Conversational Agent: Challenges and Expectations of Code-mixing Multilingual Users. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems . 1–17
Yunjae J Choi, Minha Lee, and Sangsu Lee. 2023 · 2023
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Voice Assistants in 2023: Usage, growth, and future of the AI voice assistant market
Intelligence Insider. 2023 · 2023
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Deepfakes, Phrenology, Surveillance, and More! A Taxonomy of AI Privacy Risks
Hao-Ping Lee, Yu-Ju Yang, Thomas Serban von Davier, Jodi Forlizzi, and Sauvik Das. 2023 · 2023
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Fanjue Liu. 2023 · 2023
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Marisa Tschopp, Miriam Gieselmann, and Kai Sassenberg. 2023 · 2023
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Can Voice Assistants Be Microaggressors? Cross-Race Psychological Responses to Failures of Automatic Speech Recognition. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems . 1–14
Kimi Wenzel, Nitya Devireddy, Cam Davison, and Geoff Kaufman. 2023 · 2023
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Kimi Wenzel and Geoff Kaufman. 2023 · 2023
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The Slow Violence of Surveillance Capitalism: How Online Behavioral Advertising Harms People. In Proceedings of the 2023 ACM Conference on Fairness, Accountability, and Transparency . 1826–1837
Yuxi Wu, Sydney Bice, W Keith Edwards, and Sauvik Das. 2023 · 2023
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The age of surveillance capitalism
Shoshana Zuboff. 2023 · 2023
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