Assess and Summarize: Improve Outage Understanding with Large Language Models

Understand

Cloud systems have become increasingly popular in recent years due to their flexibility and scalability.

• Each time cloud computing applications and services hosted on the cloud are affected by a cloud outage, users can experience slow response times, connection issues or total service disruption, resulting in a significant negative business impact.
• Outages are usually comprised of several concurring events/source causes, and therefore understanding the context of outages is a very challenging yet crucial first step toward mitigating and resolving outages.
• In current practice, on-call engineers with in-depth domain knowledge, have to manually assess and summarize outages when they happen, which is time-consuming and labor-intensive.