Who Wrote this? How Smart Replies Impact Language and Agency in the Workplace

Understand

AI-mediated communication is designed to help us do our work more quickly and efficiently.

• But does it come at a cost? This study uses smart replies (SRs) to show how AI influences humans without any intent on the part of the developer - the very use of AI is sufficient.
• I propose a loss of agency theory as a viable approach for studying the impact of AI on human agency.
• This theory focusses on the transfer of agency that is forced by circumstances (such as time pressure), human weaknesses (such as complacency), and conceptual priming.