AutoTSG: Learning and Synthesis for Incident Troubleshooting

Understand

Incident management is a key aspect of operating large-scale cloud services.

• To aid with faster and efficient resolution of incidents, engineering teams document frequent troubleshooting steps in the form of Troubleshooting Guides (TSGs), to be used by on-call engineers (OCEs).
• However, TSGs are siloed, unstructured, and often incomplete, requiring developers to manually understand and execute necessary steps.
• This results in a plethora of issues such as on-call fatigue, reduced productivity, and human errors.