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Root Cause Analysis (RCA) of any service-disrupting incident is one of the most critical as well as complex tasks in IT processes, especially for cloud industry leaders like Salesforce.
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Graph-based root cause analysis for service-oriented and microservice architectures
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MicroHECL: High-Efficient Root Cause Localization in Large-Scale Microservice Systems
Dewei Liu, Chuan He, Xin Peng, Fan Lin, Chenxi Zhang, Shengfang Gong, Ziang Li, Jiayu Ou, and Zheshun Wu. 2021 · 2021
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