DialogueBERT: A Self-Supervised Learning based Dialogue Pre-training Encoder

Understand

With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely.

• To satisfy the user, the conversational bots need to understand the user's intention, detect the user's emotion, and extract the key entities from the conversational utterances.
• However, understanding dialogues is regarded as a very challenging task.
• Different from common language understanding, utterances in dialogues appear alternately from different roles and are usually organized as hierarchical structures.