EmoWOZ: A Large-Scale Corpus and Labelling Scheme for Emotion Recognition in Task-Oriented Dialogue Systems

Understand

The ability to recognise emotions lends a conversational artificial intelligence a human touch.

• While emotions in chit-chat dialogues have received substantial attention, emotions in task-oriented dialogues remain largely unaddressed.
• This is despite emotions and dialogue success having equally important roles in a natural system.
• Existing emotion-annotated task-oriented corpora are limited in size, label richness, and public availability, creating a bottleneck for downstream tasks.