Addressing Cognitive Biases in Augmented Business Decision Systems

Understand

How do algorithmic decision aids introduced in business decision processes affect task performance? In a first experiment, we study effective collaboration.

• Faced with a decision, subjects alone have a success rate of 72%; Aided by a recommender that has a 75% success rate, their success rate reaches 76%.
• The human-system collaboration had thus a greater success rate than each taken alone.
• However, we noted a complacency/authority bias that degraded the quality of decisions by 5% when the recommender was wrong.