Intent Mining from past conversations for conversational agent

Understand

Conversational systems are of primary interest in the AI community.

• Chatbots are increasingly being deployed to provide round-the-clock support and to increase customer engagement.
• Many of the commercial bot building frameworks follow a standard approach that requires one to build and train an intent model to recognize a user input.
• Intent models are trained in a supervised setting with a collection of textual utterance and intent label pairs.