A Unified Conversational Assistant Framework for Business Process Automation

Understand

Business process automation is a booming multi-billion-dollar industry that promises to remove menial tasks from workers' plates -- through the introduction of autonomous agents -- and free up their time and brain power for more creative and engaging tasks.

• However, an essential component to the successful deployment of such autonomous agents is the ability of business users to monitor their performance and customize their execution.
• A simple and user-friendly interface with a low learning curve is necessary to increase the adoption of such agents in banking, insurance, retail and other domains.
• As a result, proactive chatbots will play a crucial role in the business automation space.