Multipurpose Intelligent Process Automation via Conversational Assistant

Understand

Intelligent Process Automation (IPA) is an emerging technology with a primary goal to assist the knowledge worker by taking care of repetitive, routine and low-cognitive tasks.

• Conversational agents that can interact with users in a natural language are potential application for IPA systems.
• Such intelligent agents can assist the user by answering specific questions and executing routine tasks that are ordinarily performed in a natural language (i.e., customer support).
• In this work, we tackle a challenge of implementing an IPA conversational assistant in a real-world industrial setting with a lack of structured training data.