How should my chatbot interact? A survey on human-chatbot interaction design

Understand

Chatbots' growing popularity has brought new challenges to HCI, having changed the patterns of human interactions with computers.

• The increasing need to approximate conversational interaction styles raises expectations for chatbots to present social behaviors that are habitual in human-human communication.
• In this survey, we argue that chatbots should be enriched with social characteristics that cohere with users' expectations, ultimately avoiding frustration and dissatisfaction.
• We bring together the literature on disembodied, text-based chatbots to derive a conceptual model of social characteristics for chatbots.