Designing for Health Chatbots

Understand

Building conversational agents have many technical, design and linguistic challenges.

• Other more complex elements include using emotionally intelligent conversational agent to build trust with the individuals.
• In this chapter, we introduce the nature of conversational user interfaces (CUIs) for health and describe UX design principles informed by a systematic literature review of relevant research works.
• We analyze scientific literature in conversational interfaces and chatterbots, providing a survey of major studies and describing UX design principles and interaction patterns.