A Survey Investigating Usage of Virtual Personal Assistants

Understand

Despite significant improvements in automatic speech recognition and spoken language understanding - human interaction with Virtual Personal Assistants (VPAs) through speech remains irregular and sporadic.

• According to recent studies, currently the usage of VPAs is constrained to basic tasks such as checking facts, playing music, and obtaining weather updates.In this paper, we present results of a survey (N = 118) that analyses usage of VPAs by frequent and infrequent users.
• We investigate how usage experience, performance expectations, and privacy concerns differ between these two groups.
• The results indicate that, compared with infrequent users, frequent users of VPAs are more satisfied with their assistants, more eager to use them in a variety of settings, yet equally concerned about their privacy.