Evaluating Quality of Chatbots and Intelligent Conversational Agents

Understand

Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both).

• They provide conversational output in response, and if commanded, can sometimes also execute tasks.
• Although chatbot technologies have existed since the 1960s and have influenced user interface development in games since the early 1980s, chatbots are now easier to train and implement.
• This is due to plentiful open source code, widely available development platforms, and implementation options via Software as a Service (SaaS).